Bank account validation can fail for multiple reasons. Below are common bank account error messages and how to fix them. If you need to update your bank account, follow the instructions on this Help article. For security purposes, you will need to delete the existing bank account and then add the corrected banking details.

Once you've updated your bank account details, we'll check the information provided (name, account number, routing number, and/or IBAN number) within five business days to confirm we can make payments to your account. If we can't validate your bank details, we'll send you an email with additional information.

Common error messages

• Invalid bank details were added. Please remove this bank account and add a corrected version.
• A new routing number or bank details may be required. To update, remove this bank account and add a corrected version.
• Only accounts from deposit-taking banks are allowed. Please remove and add an eligible bank account.

Invalid bank details were added. Please remove this bank account and add a corrected version.

This error message appears when invalid bank information is added to your KDP account that cannot be verified. Examples of invalid bank information could be an incorrect account/routing number or BIC/SWIFT code. To address this error, add the corrected bank information to your account in the impacted marketplaces. If yo you need to verify your bank information, please contact your bank directly.

Once you've updated your bank information, we'll deposit any past due payments on the next scheduled payment date.

A new routing number or bank details may be required. To update, remove this bank account and add a corrected version.

Sometimes an internal change in your bank means it won't accept future payments from KDP using your existing bank information. Your account might require a new routing number or other banking details. If you receive this error, verify your bank information directly with your bank and add the corrected information to your account for the impacted marketplaces.

Once you've updated your bank account information, we'll attempt to process any payments in the next payment cycle.

Only accounts from deposit-taking banks are allowed. Please remove and add an eligible bank account.

KDP may ask you to update your bank details to a deposit-taking bank in order to publish on KDP. If you receive this error message, you will need to add a bank account that you opened directly with a bank, e.g., a checking or savings account from HSBC, First National Bank, Bank of America, or your local bank. To verify if your bank account qualifies, ask yourself whether you can directly deposit cash into your account at a physical location or using an automated teller machine (ATM).

Both personal and business bank accounts from deposit-taking banks are eligible. If you are prompted to update your banking information to a deposit-taking bank and you have different bank accounts saved for different marketplaces, you must ensure all bank accounts meet the eligibility requirements.