When troubleshooting payment issues, it’s important to first troubleshoot the bank details on your KDP account.

If you notice payments are not going through, go to Your Account > Getting Paid and review your bank details. If there's an error, it typically means there’s incorrect information being used, such as a wrong account number or a bank account that doesn’t match your name.

To fix common bank issues, you’ll need to first delete and add updated bank details. Before starting this process, make sure you have the correct account and routing numbers. Then double-check that the name you enter matches the name you used with the bank.

To update your bank details

1. Go to Your Account > Getting Paid.
2. If needed, follow the instructions for two-step verification.
3. Under the impacted bank account, select Delete account.
4. Complete the steps for removing the bank account. It’ll remain pending until you add another bank account, so payments can process.
5. Click Add another bank account and complete those steps.
6. When done, hit Add. Then click Save at the bottom of the page.

If payments were put on hold, but I updated my bank account, when will I be paid?

Payments that were placed on hold due to an issue with your bank details, will be re-issued once your bank details are verified. It may take a few business days to process, but you can check your Payments report for more details.